Recalls for NovoPen Echo and NovoPen 5 devices

Novo Nordisk has warned that the insulin cartridge holder used in the NovoPen Echo and NovoPen 5 could crack or break if exposed to certain chemicals, such as household cleaning products.

This only applies to certain batches of the pens. The list of the batches affected can be found on the NovoNordisk website along with images of how to find the batch number. Novo Nordisk has also stated that there is no reason for concern if you have one of these pens with a batch number that has not been affected.

The batch number of the Novo Pen Echo and NovoPen 5 pens can be found by dialling up the pen. The NovoPen Echo can be red or blue in colour, whereas NovoPen 5 can be blue or grey.

It is important for the cartridge holder in affected batches to be replaced as soon as possible because damage could cause the pen to deliver a smaller dose of insulin than required which could lead to high blood sugar levels (hyperglycaemia).

If you have an affected pen then you should not stop treatment without consulting your doctor and be aware of the symptoms of hyperglycaemia – increased urination, tiredness and thirst.

Novo Nordisk advises that patients contact Novo Nordisk online or ring their customer care line on 0845 600 5055 to request a replacement cartridge holder. Opening hours are 8am-8pm Monday-Friday and 8am-4pm