News Release Archive

All Accu-Chek® Insight insulin pumps – risk of alarm failure

From: Medicines and Healthcare products Regulatory Agency
Published: 20 September 2017

Manufactured by Roche Diabetes Care – the audible and/or vibration alarms might not function, which may lead to hyperglycaemia if the user doesn’t see the notification message on the pump.

Problem
Due to an electrical issue there is a risk of a vibrator alarm failure and an intermittent audible alarm failure. The alarm failures will be detected during a pump’s self-test, which is prompted by changing the battery or insulin cartridge. If the failures are detected, the E7 error shows on the pump’s display.

Users should contact the customer careline if they cannot resolve an E7 error message:
Roche Diabetes Care
Tel: 0800 731 2291
burgesshill.insulinpumps@roche.com