Faults found in FreeStyle Mini and FreeStyle meters

Warning about Accu-Chek® Mobile blood glucose meters

10th June 2014

The Medicines and Healthcare products Regulatory Agency (MHRA) is asking people with diabetes who use Accu-Chek® Mobile blood glucose meters to ensure they follow the important testing instructions. This is because the meter may give false high blood glucose readings if testing instructions are not followed accordingly.

The manufacturer, Roche Diabetes Care, has identified a small number of people using the strip-free Accu-Chek Mobile blood glucose monitoring system who have experienced falsely high blood glucose readings. This meter requires users to follow different testing instructions compared to other diabetes meters. If this procedure is not followed correctly, an incorrect reading may be given even though the meter is working properly.

The manufacturer has issued enhanced training and handling instructions which are available online at www.accu-chek.co.uk/mobilepropertesting

If people have any questions about their blood glucose readings they should speak with their diabetes care team or they can contact the Accu-Chek® customer care line on 0800 701 000."

Faults found in FreeStyle Mini and FreeStyle meters

19 March, 2014

Faults have been found in some glucose monitors, which could show incorrect low blood sugar results. Abbott Diabetes Care has recalled their FreeStyle Mini Blood Glucose Meter and FreeStyle Blood Glucose Meter because they may give incorrect low blood glucose results when they are used with FreeStyle Lite and FreeStyle blood glucose test strips.

Around 11,000 people in the UK are using these models although they have not been sold in the UK since 2007. Users have been urged to contact the retailer to receive a free updated meter. Or they can telephone Abbott Diabetes Care on 0500 467 466 who will provide a new meter.

While waiting for a replacement meter, the Medicines and Healthcare products Regulatory Agency (MHRA) has advised people to continue to monitor their blood glucose levels using their existing models but to take extra care to notice of any signs of high blood glucose levels.